What will you say when you do others a favor and they give you a big ‘Thank You’? I’ve been educated to say ‘You are welcome’ for my past years, until I listened to Guy Kawasaki’s Enchantment workshop in Stanford.
He taught us to say: I know that you will do the same thing for me! Which hinted two points:
1. It is an acknowledgement that he is generous to offer help as well.
2. It embed that you might ask for a favor from him sometimes too.
It is very special and intelligent to response this way, and Guy further explained why: When someone owe you, you need to give them the opportunity to relieve the guilt, say, you can do whatever chores for me, by doing so, he will elievate the guilt and clear the deck so now we become equal. It is very important to give people opportunity to relieving the pressure and let people pay you back, so both of you stay happy after.
He also stressed on the importance of building ecosystem for an entrepreneur, from developers, resellers, user group, website, blog to online special interest group, it made me thought that what is the eco-system I can create for my coaching business.
Guy also gave out several tips on how to enchant up your boss: whenever your boss ask anything, drop anything you have, do it right away! Also, deliver bad news early, with some suggestion to fix it. Which I think is really proactive.
In terms of enchant down, he mentioned that:
1. Become master of everything of your business, master writing, selling, offer your ability at any level
2. Suck it up: don’t ask someone to do anything you don’t like do. Get your hands dirty first.
Sounds interesting? I guess so? Want to know more? Maybe I should buy his book: Enchantment then! 🙂